Service Policy

1. Transparent Pricing & Published Rates

We provide clear diagnostic evaluations prior to initiating billable service. All rates are published upfront with no hidden fees or unexpected charges:

• Basic Remote Diagnostics ($49.99 / per incident): Covers single computer & printer diagnostics, print spooler queue clearance, and offline status restoration.
• Full Setup & Driver Package ($79.99 / per incident): Covers complete driver software installation, Wi-Fi & network IP printer setup, scanner utilities, and multi-PC sharing.
• Advanced Calibration & Network Help ($99.99 / per incident): Covers printhead alignment, streak troubleshooting, toner calibration, and office spooler repair.

All service plans include our transparent 7-day money-back guarantee if your technical issue is not resolved.

2. Remote Support Requirements

For remote sessions, customers must have active internet connectivity and administrative permissions on their computer to configure printer software and driver settings.

3. On-Site Support Scheduling

On-site assistance availability depends on location and hardware scope. On-site scheduling is confirmed prior to dispatching a field technician.